Frequently Asked questions
Product Information
What is the difference between PK1 and PK1 Pro?
The LONSTAR PK1 features automatic dealing and smart randomized card distribution to achieve a shuffling effect.
The PK1 Pro adds physical card shuffling and supports simultaneous shuffling and dealing for a smoother gaming experience.
Does the PK1 physically shuffle cards?
No. The PK1 uses randomized card dealing to achieve a shuffling effect without physically shuffling the cards.
Can the PK1 Pro shuffle and deal cards simultaneously?
Yes. The PK1 Pro combines physical card shuffling and automatic dealing in one device, allowing both functions to operate simultaneously for a smoother gaming experience.
What types of card games are supported?
LONSTAR devices are designed for a variety of card games that involve dealing cards to multiple players.
Compatibility may vary depending on the game's rules and dealing requirements. Please refer to the product specifications and user manual for details.
Can I customize the dealing settings?
LONSTAR devices offer customizable dealing options to accommodate different card games and player preferences.
Available settings vary by model. Please refer to your product's user manual for detailed instructions.
What types of playing cards are compatible?
Card compatibility depends on the model and the size, thickness, and condition of the playing cards.
For the best performance, please check the specifications in your product's user manual before use.
Orders & Shipping
How can I place an order?
Simply select your preferred LONSTAR product, add it to your cart, and proceed to checkout.
Follow the instructions to enter your shipping information and complete your payment securely.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer support team as soon as possible.
We will do our best to accommodate your request before your order is processed or shipped. Changes or cancellations may not be possible once the order has been shipped.
Where do you ship?
Available shipping destinations are displayed during checkout.
For more information about shipping options, delivery times, and restrictions, please refer to our Shipping Policy.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when tracking is available.
You can use the tracking link to check your shipment's delivery status.
Returns & Warranty
What is your return policy?
We want you to be satisfied with your LONSTAR purchase.
Eligible products may be returned within 30 days, subject to the conditions outlined in our Refund Policy.
Please review our Refund Policy for complete details on return eligibility and requirements.
How do I request a return or refund?
To request a return or refund, please contact our customer support team with your order number and a brief description of the issue.
Our team will review your request and guide you through the next steps according to our Refund Policy.
Do LONSTAR products come with a warranty?
Yes. All LONSTAR products come with a 6-month limited warranty covering manufacturing defects and malfunctions under normal use.
If you experience any issues during the warranty period, please contact our customer support team with your order number and a description of the problem. We'll be happy to assist you.
What should I do if my product arrives damaged?
If your product arrives damaged, please contact our customer support team as soon as possible.
Include your order number and clear photos of the product and packaging so we can assess the issue and assist you with a suitable solution.
Support & Troubleshooting
Where can I download the user manual?
You can find product user manuals on our Download e-Manual page.
Select your LONSTAR product model to access the corresponding manual and operating instructions.
What should I do if my device is not working properly?
First, make sure your device is properly powered and that the cards are loaded correctly.
Check the user manual for basic troubleshooting instructions. If the issue persists, please contact our customer support team for assistance.
How can I contact LONSTAR customer support?
You can reach our customer support team through the Contact page on our website.
Please include your product model, order number (if applicable), and a brief description of your inquiry so we can assist you more efficiently.