Shipping Policy

At LONSTAR, we aim to make your shopping experience simple, reliable, and convenient.

Shipping Destinations

We currently ship to eligible addresses within the United States.

Free Standard Shipping

We offer FREE standard shipping on eligible orders within the contiguous United States.

Order Processing

Orders are typically processed within 1–2 business days after payment is successfully completed.

Orders placed on weekends or holidays may be processed on the next business day.

Estimated Delivery Time

Standard delivery typically takes approximately 3–5 business days after your order is processed.

Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, holidays, or other circumstances outside our control.

Order Tracking

Once your order has shipped, tracking information will be provided by email when available. You can use this information to monitor the status of your delivery.

Fulfillment

To provide fast and reliable delivery, LONSTAR works with third-party fulfillment and logistics providers within the United States.

Orders may be shipped from different fulfillment centers depending on inventory availability and the delivery destination.

Multiple Shipments

If your order contains multiple items, they may occasionally be shipped separately. If this happens, you may receive more than one tracking number.

Address Changes

Please make sure your shipping address is complete and accurate before placing your order.

If you need to request an address change, contact us as soon as possible. Once an order has entered the fulfillment process or has shipped, we may not be able to change the delivery address.

Delivery Issues

If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location and with household members or neighbors first.

If you still cannot locate your package, please contact LONSTAR Customer Support and we will assist you.

Alaska, Hawaii, U.S. Territories, and APO/FPO Addresses

Shipping availability, delivery times, and shipping charges may vary for Alaska, Hawaii, U.S. territories, and APO/FPO addresses.

Available shipping options will be displayed at checkout when applicable.

International Shipping

International shipping is not currently available through our online store.

Questions

If you have any questions about shipping or your order, please contact LONSTAR Customer Support   [lonstarvip@163.com] .